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Motion Picture Replacement Parts
 
TRU-POS True Position Locators
Over 200 sizes in stock!
 
Precision Sprockets & Rollers

FAQ-Frequently Asked Questions

FAQ

  1. How do I place an order?
  2. How can I find my order status?

  1. How are my shipping costs calculated?
  2. How long will it take to receive my order?
  3. What shipping service does LaVezzi use?
  4. Does LaVezzi ship to international destinations?
  5. What is LaVezzi's return policy?

  1. When will I be charged for my order?
  2. What forms of payment does LaVezzi accept?
  3. Is it safe to send my credit card information over the Internet to LaVezzi?

  1. What if I have a question about customer service?
  2. What are cookies and does LaVezzi use them?
  3. How do I obtain a certificate of compliance or calibration?

Ordering
  1. How do I place an order?
    Orders from the LaVezzi Online Store at www.LaVezzi.com 
    Call us at  1-800-323-1772.
    Fax us at 1-630-582-1238
    May mail your order to:
      LaVezzi Precision, Inc.
      999 Regency Drive
      Glendale Heights, IL 60139-2281
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  2. How can I find out my order status?
    Call 1-800-323-1772 (M-F, 7 a.m. to 5 p.m. CST) for order status information.
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Shipping/Returns
  1. How are my shipping costs calculated?
    Shipping costs are bases on actual weight and charges, not estimated amounts.

     
  2. How long will it take to receive my order?
    1-7 days, depending on shipping method selected.
    We will notify you if extended deliveries are required due to inventory shortages

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  3. What shipping service does LaVezzi use?
    Most items are shipped UPS or Federal Express. Please select delivery method at time of order.

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  4. Does LaVezzi ship to international destinations?
    YES!

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  5. What is LaVezzi's return policy?
    We will grant an exchange or issue a refund for the full cash price within 30 days of receipt. After the 30-day period, you must contact Customer Service for a Return Authorization prior to returning any merchandise. Returns received after the 30-day period may receive a prorated cash or credit adjustment based on the age and condition of the product. After 180 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are not refundable.
    A 10% restocking fee may be applied

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Payment
  1. When will I be charged for my order?
    You will not be charged for your order until the product has shipped from our warehouse.
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  2. What forms of payment does LaVezzi accept?
    LaVezzi. accepts VisaŽ, MasterCardŽ, American ExpressrŽ Card and Purchase Orders (For established accounts only).
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  3. Is it safe to send my credit card information over the Internet to LaVezzi?
    Yes. All credit card information sent through the LaVezzi Store Web site is encrypted for your safety.
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General Questions

  1. What if I have a question about customer service?
    You'll probably find the answer in our Customer Service. If not, click here to send an e-mail to LaVezzi Precision, Inc. You can also contact Customer Service at 1-800-323-1772 (M-F, 7 a.m. to 5 p.m. CST).
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  2. What are cookies and does LaVezzi use them?
    A cookie is a data element a web site sends to your browser. It is stored on your computer and tells a web site that a previous visitor has returned.  It doesn't automatically give personal information about you, such as your e-mail address or name. We use cookies to help us provide you with a fast, convenient shopping experience at our online store and to eliminate re-entering the same information for subsequent orders. Cookies also help us monitor whether our web sites are functioning properly. They also perform site traffic analysis.

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  3. How do I obtain a certificate of compliance or calibration?
    Please specify at time of order whether you would like a Certificate of Compliance ($6.00 ea.) 
    or a Certificate of Calibration. ($10.00 Ea.)
    A lot charge of $15.00 covers all Certificates of Compliance on one order placed at one time.
    Lot charges cannot apply to Certificates of Calibration.

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